Please refer our previous blog, Blog No. 42, in which looked into the obstacles in the development of the supremely important “expertise” for ensuring flawless support on an engineering requirement.
Let us discuss another very important topic today – Process compliance.
What is a “Process”? – As per the Oxford Dictionary, “Process” is a series of actions or steps taken in order to achieve a particular end. In the context of engineering, a task is better executed as per a “Process” to ensure predictability in terms of effort, timeline, and quality of the “end”.
Every matured engineering organization has numerous processes as required by its business lines and quality system/s. As an end objective, compliance to them is required for smooth operation of the organization. While huge effort is invested to ensure process compliance, there remain alarming gaps, leading to the oft-quoted phrase “compliance as a tick in the box”. Now, it is a serious threat to our objective.
Let’s look at the possible causes:
(i) Ill-defined processes making them difficult to follow
(ii) Non-value add elements in a process working against its whole-hearted acceptance by those who need to comply with it
(iii) Unavailability of the time required to comply with a process encouraging “short cuts”
(iv) Threat perception with regard to being penalized for the “mistakes documented”
(v) Process not being revised, and getting outdated
Do you see any other causes?
A process is ultimately a tool fit to solicit its usage and hence compliance by a user only if it helps… Do you agree?
We need to discuss it further…will…
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