Dear Friend
Let’s go back to our previous blog, i.e. Blog No. 22, in which we initiated the analysis of establishing a support ecosystem ready, keen, and organized to support “anything and everything”.
Let us analyze the current situation with the motivation to identify a few “key clues” to how to correct it…
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Pre-requisites |
Key Requirements |
Current Gaps |
Way Ahead |
| Ability to support | Sound base in engineering basics | Shaky basics across different experience levels – A situation with a beginning at the academic level, and sustained due to missing effort to correct later | (i) Correction at the academic level to prevent (ii) Creating ways and means to correct if there are “escapes” |
| Multi-domain expertise | (i) Difficulty in the availability of multi-domain expertise (ii) Missing high-level expertise in a particular domain (iii) Obstacles in developing both multi-domain expertise and depth in a particular domain |
Creating a “new” scenario of workload sustained by sound delivery capability, enhanced processes for efficient execution, and leveraging the “fountains of inspiration” available “wherever” |
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| Engineering expertise routinely updated | (i) Unfavorable scenario due to difficulties in sustaining support requirements on specific areas / domains (ii) Flux of manpower resources |
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| Availability of human and other resources | (i) Missing “skilled” human resources (even in the case when we have “too many engineering institutions / pass-outs”) (ii) Missing business viability in investing towards building support infrastructure beyond a point |
Please refer the points above |
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| Willingness to support | Business viability in terms of margins, including future opportunities to justify new investments, if required | (i) Difficulties in sustaining support requirements on specific areas / domains (ii) Missing expertise to avoid effort over-run (of course, customer complaint) |
Please refer the points above |
As usual we need your input and feedback…after all we are on a mission together!
Respectfully yours,
Team infiDOF
#3068, 3rd Floor, 11th Main, 11th Cross, Off 80 ft Road, HAL II Stage, Indiranagar, Bangalore, India – 560008
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